| ABC Company Customer Survey
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Thank you for participating! Please complete the following questions.
Any special instructions will be given within the light blue bars. When
you are finished, please click Submit at the bottom of this page.
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| Overall Satisfaction
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Q1. Overall, how do you rate the service provided by ABC
Company?
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| Q1a. If
Fair or Poor to the above, please explain:
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| Does ABC
Company provide your local telephone service?
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| If ABC does not provide your local phone service, please
skip to Question 4 below.
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Q2. In the last six months, have you experienced any problem with your
local telephone service?
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| Q2a. If
Yes, what was the problem related to?
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| Q2b. If
Yes, was the problem resolved in a timely manner?
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| Q3. If
given the choice, how likely are you to keep ABC Company as your local
phone service provider?
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| Q4. Are you
currently connected to the Internet at your home?
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| Q5. If yes,
who is your Internet provider?
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| If ABC does not provide your Internet service, please
skip to the next section below.
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Q6. Do you have dial-up or high-speed Internet from ABC
Company?
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| Q7. What
was your primary reason for choosing ABC for your Internet
service?
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| If you
selected Other above, please explain:
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| Q9.
Overall, how satisfied are you with the Internet service you receive from
ABC Company?
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| Q10.
Considering what you pay, how do you rate the value of the Internet
service provided by ABC Company?
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| Q11. How
likely are you to continue using ABC Company for your Internet
service?
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| For the following statements, please rate your level of
agreement with each based on the following scale: Strongly Disagree;
Disagree; Agree; Strongly Agree
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ABC Company Is:
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| Q12a. A
reliable company.
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| Q12b. A
progressive, up-to-date communications business.
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| Q12c. A
company that cares about my opinions.
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| Q12d. A
company that offers the latest technology.
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| Open-Ended Questions
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Q13. If you have previously used ABC Company for a service, but changed
providers for that service, what was the service and why did you
switch?
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Q14. What additional products or services would you like to see ABC
Company provide?
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Q15. Do you have any further comments or suggestions?
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| That completes the survey. Please click the "Submit"
button below. Thank you very much for your participation.
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