SDS provides a wide range of custom-designed research and people-development services, including customer, employee, and market research surveys, employee and supervisory training programs, and more.

For more information on each service, simply follow the links to the left.

Every SDS Research project is available as a one-time, stand alone baseline which provides a snapshot of respondent attitudes and gives a general idea of customer and employee opinion.

In order to identify and track important trends in these responses, SDS also offers (and strongly recommends) ongoing measurement services. Ongoing projects are extremely cost-effective, offered at a significant discount over baseline projects. These monthly, quarterly, or bi-annual measurement tools significantly enhance the value of the information, providing a consistent, objective look at your organization's performance in customer satisfaction, key customer contacts, problem resolution situations, new customer acquisition, and employee interaction.

An annual report is included as part of each ongoing project, which includes in-depth data on trends within the respondent base. The report also includes an SDS baseline comparison of your organization with similar organizations, highlighting relative strengths and weaknesses.

SDS uses all types of research methodology to collect data, including telephone, mail, e-mail, and web-based surveys, in-person interviews and focus groups.

The first rule of every SDS contact with a customer or employee is "Do No Harm". SDS agents always ask permission before begining a survey, and every participant can opt-out at any time. We pride ourselves on our near 100% satisfaction record, and we guarantee the total satisfaction of participants.