How do your customers view your organization? How satisfied are they? How far does their loyalty extend? How aware are they of your products and services? The Customer Satisfaction Audit gives you the answers to these questions by providing a look at your organization through the eyes of customers.

The CSA is a survey of your customers, administered via telephone, mail, in-person, or electronically. An overall customer satisfaction Report Card is obtained through the CSA, which identifies hot buttons and leverage points that you can use to improve the satisfaction of your customers.

A baseline CSA typically includes 400 to 600 completed surveys, while a quarterly ongoing survey includes between 150 and 250 surveys per quarter. The results of these surveys are aggregated annually, and a trend line is established that provides an in-depth look at satisfaction - including an ongoing identification of hot buttons and an ongoing evaluation of the effect of changes in service delivery. SDS guarantees a clear, objective view through quality project design, professional administration, and respondent anonymity.

The SDS Alert Program guarantees that you will have the chance to correct customer problems and respond to their requests immediately. SDS agents are trained to recognize the signs of dissatisfaction or sales opportunities, which are immediately referred to you for intervention and customer retention.

Contact SDS for more information and pricing.

Sample CSA Web Questionnaire
Sample CSA Report
Sample CSA Quarterly Report