SDS custom-built training programs take the data from your customer, market research, or employee research projects and apply them to your organization's unique situation. In comparison to general "soft-skill" training programs, SDS training is based on sound research and proven results.

The point of SDS research is to identify leverage points - those key issues that most affect customer and employee loyalty and behavior. SDS customer service training programs focus on these identified leverage points, and on specific behaviors your employees can use to impact the satisfaction of your customers. SDS supervisory and management training use identified leverage points to train your staff on developing trust and commitment in your employees, leading to increased satisfaction and improved performance.

SDS training is designed to help employees, supervisors, and managers achieve their full potential. Investing in employee development results in increased loyalty from employees, and, ultimately, improved satisfaction for customers. An environment that encourages maximum performance and caring is enhanced when employees have the training and tools they need to reach their objectives.

SDS training can be conducted in a wide range of formats, as a one-time event, semi-annual or quarterly checkup, or as a customized ongoing program. The extent and pricing can be adapted to an appropriate level for any organization.

SDS offers a variety of training programs that emphasize the practical application of theoretical ideas. These upbeat and entertaining sessions are delivered with a strong focus on behavior change as each participant sets specific individual goals for applying the principles that are taught. Every training program is tailored to your specific requirements and uses active group participation to ensure that objectives are focused squarely on the success of your organization.

SDS Training programs include the following:

CUSTOMER SERVICE

THE QUALITY COLLEGE OF CUSTOMER SERVICE
Improving customer satisfaction on the front line is the focus of this comprehensive, interactive workshop

MANAGING FOR SUPERIOR SERVICE
Top-down involvement in a customer satisfaction culture creates customer loyalty and employee buy-in

SUPERVISING FOR SUPERIOR SERVICE
Supervisory and coaching skills are indispensable to create a motivational, customer-friendly environment

PERSONAL GROWTH

THE FUEL FOR SUCCESS: MOTIVATION
We achieve success when the intensity of our motive exceeds the difficulty of our action

DO IT NOW
The ability to cut through the superficial and get on with doing the important things now

YES, I CAN
Possibilities begin to appear when we concentrate on positive self-talk and expect the best

BEHAVIOR CHANGE MODEL
Changing behavior is much more than an attitude adjustment

MANAGEMENT & SUPERVISION

SO LITTLE TIME, SO MUCH TO DO
In the hurry and pressure of daily responsibilities, how do you manage to get it all done?

THE 12 TOP 10 MANAGEMENT PRIORITIES
An exercise to help managers determine their most important responsibilities

MOTIVATING THE UNDERACHIEVER
Great ideas and strategies for helping those employees who just don't quite make it on their own

DEVELOP A GOOD MANAGEMENT RHYTHM
An entertaining use of percussion instruments to develop sound management skills