The SDS Research Customer Contact Survey gives you a unique, unfiltered look at your customers' experience with employees and service delivery. This monthly survey includes customers who have had some type of contact with your organization within the previous 30 days - a new account, repair, installation, disconnect, question about service or billing, etc.

Survey participants are asked general questions about their experience, specific questions about the customer service or technical employee they had contact with, and open-ended questions on suggestions for improvement.

Results are presented on an aggregate (company-wide) level, and by each employee specifically. Employee-specific ratings are separated by employee, allowing for an analysis of each employee's performance in customer contact situations. These customer evaluations provide a customer-focused view of the employee's performance, offering specific feedback for evaluation, coaching and training. This process of data collection, evaluation, and training is a dynamic way to motivate employees, and improve specific customer service functions.

For as little as $1,000 per month, your organization can have clear, consistent feedback from up to 2,400 customers annually. This feedback provides you with an understanding of your customers' opinions, including feelings about their most important interactions with you — installation, repair, employee contact, and other crucial interactions.

Sample Customer Contact Survey Report