The Employee Perception Survey (EPS) is an employee attitude survey that provides an important view of your organization - through the eyes of your employees. This survey allows employees to give honest, confidential input about their job and your organization. This discreet feedback provides a powerful tool for understanding and meeting employee needs.

Employees that are satisfied and motivated perform better, leading to improved customer loyalty. The EPS defines for management, in detail, employee needs and concerns. Employee satisfaction is improved when needs are met and concerns are shared openly.

The EPS gives employees the opportunity to evaluate the organization for which they work through numerical ratings, as well as open-ended free-response questions. Each employee receives a survey questionnaire either through the mail, via email, or in person, ensuring confidentiality and candid responses.

Benefits of the EPS

• Offers a practical, sound method to assess employee satisfaction
• Increases loyalty by demonstrating the high level at which employee opinions are valued by management
• Encourages employee participation and buy-in to your organization's customer service culture
• Reduces employee turnover
• Creates a valuable pool of ideas and suggestions
• Provides a vehicle for important communication that sometimes breaks down through normal channels
• Establishes a uniform, company-wide employee satisfaction index for comparative purposes
• Provides third party objectivity and confidentiality

Sample EPS Web Questionnaire
Sample EPS Report